Privacy Policy
Your privacy matters. This Privacy Policy explains how information may be collected, used, stored, and protected when you visit this website, contact the management team, register for membership, subscribe to communications, or request information about experiences and services.
Last Updated: January 25, 2024
1. Scope of This Policy
This Privacy Policy applies to information collected through this website and through communications or forms made available on it. It covers website visitors, fan community members, newsletter subscribers, prospective clients, and individuals who contact the management or client services team.
This policy applies to information provided directly by you and certain information collected automatically when you use the website. By using the website, you acknowledge that you have had the opportunity to read this policy.
2. Information We Collect
2.1 Information You Provide
Depending on how you interact with the website, information may include:
- Your name and preferred form of address.
- Your email address and other contact details you choose to provide.
- Membership registration details and account-related preferences.
- Messages, questions, feedback, and support requests.
- Information submitted through experience, event, or service enquiry forms.
- Communication preferences, including newsletter subscriptions.
- Transaction-related information needed to process or verify a requested service, where applicable.
2.2 Technical Information
When you access the website, certain technical information may be collected automatically, including your IP address, browser type, device information, operating system, referring pages, pages viewed, approximate location derived from technical data, and access dates and times.
2.3 Communications
If you contact the management or support team, we may retain your correspondence and the information you provide so that we can respond to your request, maintain relevant records, and improve our services.
2.4 Payment Information
If a payment feature is made available, payment details may be processed by the relevant payment provider. We do not intend to store full payment card numbers or security codes on this website unless a secure payment system specifically requires and supports such processing. Payment providers may process information under their own privacy policies.
3. How We Use Information
Information may be used for legitimate website and service purposes, including to:
- Respond to messages, requests, and customer support enquiries.
- Manage membership registrations and related communications.
- Provide information about experiences, events, services, and booking procedures.
- Administer requests, transactions, confirmations, and relevant records.
- Send newsletters or updates when you have subscribed or otherwise agreed to receive them.
- Maintain website functionality, security, and performance.
- Detect, investigate, and prevent spam, fraud, misuse, or unauthorized access.
- Understand website usage and improve the content and visitor experience.
- Meet applicable contractual obligations and respond to lawful requests.
Marketing communications may be sent where permitted. You may opt out of promotional emails at any time using the unsubscribe instructions provided in the message or by contacting the support team.
4. Information Sharing and Disclosure
Personal information is not intended to be sold or rented to third parties. Information may be shared only where reasonably necessary for the purposes described in this policy, including with:
- Service providers: Providers that support website hosting, form processing, email delivery, security, analytics, payment processing, or technical maintenance.
- Authorized personnel: Relevant members of the management, administrative, or client services team who need information to handle your request.
- Professional advisers: Advisers who provide legal, accounting, security, or other professional services where necessary.
- Legal or security purposes: Where disclosure is reasonably necessary to comply with applicable law, respond to lawful process, protect rights, investigate suspected wrongdoing, or protect the safety and security of users or the website.
- Business changes: Where information must be reviewed or transferred as part of a merger, restructuring, acquisition, or transfer of website operations, subject to appropriate safeguards.
Where third parties process information on our behalf, they may receive only the information reasonably required for their assigned function. Their handling of information may also be governed by their own privacy notices and contractual obligations.
6. Third-Party Services
The website may rely on third-party services for hosting, contact forms, membership forms, analytics, embedded media, payment processing, spam prevention, and email communications.
These providers may process technical or personal information as necessary to provide their services. Their privacy practices are governed by their respective policies. We encourage you to review those policies when interacting with third-party features.
We are not responsible for the independent privacy practices, security measures, or content of external services that we do not control.
7. Data Security
Reasonable technical and organizational measures are used, as appropriate, to help protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. These measures may include access controls, security monitoring, software updates, and the use of service providers with relevant safeguards.
No website, online transmission, or electronic storage method can be guaranteed to be completely secure. You should avoid sending sensitive information through ordinary email or unsecured forms unless specifically requested through an appropriate secure process.
8. Data Retention
Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including handling requests, maintaining membership and transaction records, resolving disputes, enforcing agreements, maintaining security, and meeting applicable recordkeeping requirements.
When information is no longer required, reasonable steps may be taken to delete it, anonymize it, or securely dispose of it, subject to technical limitations and any applicable retention obligations.
9. Your Privacy Choices and Rights
Depending on your circumstances and applicable law, you may be able to request access to personal information held about you, correct inaccurate information, request deletion, object to certain processing, restrict certain uses, or request a copy of information you provided.
You may also withdraw consent where processing relies on consent. Withdrawal does not affect processing that occurred before the withdrawal. Some information may need to be retained where there is a valid legal, security, contractual, or recordkeeping reason.
To exercise a privacy choice, contact the support team using the details in the Contact section. We may need to verify your identity and clarify your request before responding.
You can opt out of promotional email communications at any time. Service-related messages necessary to respond to a request or administer a transaction may still be sent where appropriate.
10. International Visitors and Data Transfers
The website may be accessed from different countries, and information may be processed or stored in locations where the website’s hosting providers, management systems, or service providers operate. Those locations may have privacy rules that differ from the rules where you live.
Where international transfers of personal information occur, reasonable measures may be used, where appropriate, to protect the information and support its lawful handling.
11. Children’s Privacy
This website is not intended to knowingly collect personal information from children who are not permitted to use its forms or services under applicable requirements. If you believe a child has provided personal information inappropriately, please contact the support team so that the information can be reviewed and, where appropriate, deleted.
12. External Links and Embedded Content
The website may contain links to external websites or embedded content such as videos, social media posts, or other media. When you interact with those features, the relevant third party may collect information about you in accordance with its own policies and settings.
Visiting an external website is subject to that website’s terms and privacy practices. We encourage you to review them before submitting personal information.
13. Automated Processing
Certain website functions may use automated tools to filter spam, detect suspicious activity, organize enquiries, or support website analytics. These tools may process technical information or information submitted through forms to perform their functions.
This policy does not imply that the website uses automated decision-making to make decisions with legal or similarly significant effects about visitors.
14. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in website functionality, information practices, services, or operational requirements. When changes are made, the revised policy will be published on this page and the date at the top will be updated.
We encourage you to review this page periodically to remain informed about how information is handled.
15. Contact
For questions about this Privacy Policy, requests concerning personal information, or privacy-related concerns, contact the management support team by email.